Excellent and very comprehensive diary, afew. I'll try to read through it in more detail once I get my next essay out of the way! Ad astra per aspera
Another factor I seem to remember was at this time there was a thing in the news saying that benefit officers were to get cash bonuses to reduce the number of people on the books, and there was an undercurrent among the consumers that it wasn't considered to be that important how the numbers were reduced. Any idiot can face a crisis - it's day to day living that wears you out.