It is particularly important not to turn the investigation into a witch hunt. Especially in cases where the perpetrators are unlikely to be identified, it is often politically expedient to use the telecom operator as a convenient scapegoat. This only encourages operators and their employees to brush incidents under the carpet, and turns them into adversaries of law enforcement. Rather than looking for someone to blame (and punish), it is far better to determine exactly what went wrong and how it can be fixed, not only for that particular operator, but for the industry as a whole.
