That wasn't what was done of course - or even attempted. The Civil Service tried to off load non-core activities into local areas without any customer or organisational logic - yes - largely because of McCreepy's faux populism, bt don't blame the customers. It was up to the Civil Service leadership to come up with a coherent strategy for decentralization - in terms of efficiency and service quality improvement. That wasn't even on the agenda. notes from no w here
Things have come to a sorry pass when people feel that private services provide a better / more responsive service than equally well funded public services.
The usual canard to justify this is "lack of resources". However expenditure on public health care has tripled in recent years - and people just don't see where the value has been added.
We can play games with words - customers, clients, service users etc. The bottom line is that the public are paying for public services and deserve to be treated with respect - ideally better than they receive from "for profit" enterprises. notes from no w here
i know you're jiving colman, but isn't the attitude you parody in that comment really the kernel of anglo disease?
one thing about the name 'anglo' for it, you wouldn't have to waste any time explaining it to latinos, they'd know instantly what you meant.
as would native americans and african americans if you called it 'white man's disease'. The person who says it cannot be done should not interrupt the person doing it. Chinese Proverb.
It was up to the Civil Service leadership to come up with a coherent strategy for decentralization - in terms of efficiency and service quality improvement.
