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What it's a key organisational design principle for any service industry that the customer should have no effective means of redress?

that's cynical ;-)

Any idiot can face a crisis - it's day to day living that wears you out.

by ceebs (ceebs (at) eurotrib (dot) com) on Mon Apr 14th, 2008 at 12:15:39 PM EST
[ Parent ]
nah - its what the public sector is like now, and what needs to be changed!

"It's a mystery to me - the game commences, For the usual fee - plus expenses, Confidential information - it's in my diary..."
by Frank Schnittger (mail Frankschnittger at hot dotty communists) on Mon Apr 14th, 2008 at 01:32:44 PM EST
[ Parent ]
Actually, the tendency to consider people using public services as customers is just as much a problem as anything else.
by Colman (colman at eurotrib.com) on Mon Apr 14th, 2008 at 01:37:42 PM EST
[ Parent ]
Call me naïve but - the ballot ?

Un roi sans divertissement est un homme plein de misères
by linca (antonin POINT lucas AROBASE gmail.com) on Wed Apr 16th, 2008 at 05:57:31 PM EST
[ Parent ]

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