well after some discussion, there will be a considerable discount. Trading standards and another similar agency are involved. they did attempt to triple the cost, by charging for an extra van to complete the job, plus the cost of driving a van up to the new house to demand the money from us in person!

Any idiot can face a crisis - it's day to day living that wears you out.

No, no, the sleaziest business has to be garbage collection.

A vivid image of what should exist acts as a surrogate for reality. Pursuit of the image then prevents pursuit of the reality -- John K. Galbraith

well apart from anything else they did send one van with only one crew, and so wanted help loading and unloading. when it was pointed out that this wasnt what I was paying for and they were already five hours late ariving for the second load after they should have finished unloading the whole lot at the other end. Should have finished unloading at 3 yesterday afternoon. Finally got through the door of the new house at 1:30 the next morning.

am only on temporarily tonight as I'm borrowing a relatives internet connection

Any idiot can face a crisis - it's day to day living that wears you out.