Im at least a touch irritated. Any idiot can face a crisis - it's day to day living that wears you out.
One of the two lines dies every six to nine months or so.
I complain every time, but fixing it permanently seems to be beyond the BT skillset functional parameter envelope of strategic ongoingness.
Mine is more than willing to give them earache, and managed to get lines installed to locations that BT were saying were impossible. Any idiot can face a crisis - it's day to day living that wears you out.