Southwest Airlines made headlines earlier this year for kicking overweight actor-director Kevin Smith off a flight because he took up more than one seat.Now we're hearing the airline recently removed a 5-foot-4, 110-pound Sacramento-area woman from a plane so a hefty passenger could have an extra seat.The incident happened last week on an early-evening Southwest flight from Las Vegas to Sacramento. The local woman was flying standby, paid full fare for the last available seat, got on board, stowed her bags and sat down - only to be told she would have to deplane immediately.The reason? A late-arriving passenger required two seats because of her girth. [...] Why the extra concern? The person requiring two seats was just 14 years old.
Southwest Airlines made headlines earlier this year for kicking overweight actor-director Kevin Smith off a flight because he took up more than one seat.
Now we're hearing the airline recently removed a 5-foot-4, 110-pound Sacramento-area woman from a plane so a hefty passenger could have an extra seat.
The incident happened last week on an early-evening Southwest flight from Las Vegas to Sacramento.
The local woman was flying standby, paid full fare for the last available seat, got on board, stowed her bags and sat down - only to be told she would have to deplane immediately.
The reason?
A late-arriving passenger required two seats because of her girth.
[...]
Why the extra concern? The person requiring two seats was just 14 years old.
But I also remember more than one restaurant getting noticeably worse after establishing itself. Maybe the pressures of profit-seeking will ruin any company's customer service... By laying out pros and cons we risk inducing people to join the debate, and losing control of a process that only we fully understand. - Alan Greenspan
