Today, it's -8, but there's a biting NE wind. The first room I'm allocated faces NE and the window doesn't close properly so the room is freezing, especially as this is the room where the heating doesn't work at all. . I go to the desk to complain and they give the look, the one that says that your problems are no concern of theirs.

Sorted in the end, but I fear for someone who isn't prepared to be a pain in the arse.

keep to the Fen Causeway