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There is a new computerized UK customs system designed pre-referendum and coincidentally scheduled to go live in March 2019 although it was, of course, originally sized to deal with third party trade only. Presumably it will use online forms submission and automated clearance document generation with barcode/transducer technology to facilitate the occasional spot check of goods vs. documentation and enable virtually automated clearance for all goods.

I have some (painful) experience of being the end-user acceptance testing manager for very large global enterprise wide MRP systems for multiple markets/languages/currencies and suffice to say that this is one project I would be happy not to be involved with. (Last time around the Director of IT told me he valued my project management skills so highly that it didn't matter that I had no prior experience of the business processes being automated, the technology being used, the IT teams doing the design/implementation, or the management which had signed off on the design.)

Needless to say everything went swimmingly, except that production chaos ensued once the system went live because the business managers had signed off on system designs which bore little relationship to the reality of how the underlying production/distribution processes actually operated. The failure was most acute in the UK.  Apparently senior UK business managers don't do detail. Promotion is based on selling conceptual, strategic, transformational systems which run best on Powerpoint..

Index of Frank's Diaries

by Frank Schnittger (mail Frankschnittger at hot male dotty communists) on Wed Aug 16th, 2017 at 07:28:08 PM EST
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