Meta: Frontpager Transparency

by DoDo
Sun Mar 2nd, 2008 at 03:40:43 AM EST

Responding to an (email) request by the stormy present, and following up a request by metavision (even if she withdrew it, because I thought it's a good idea), and not forgetting earlier meta discussions, I created a Frontpager Duties page:

On community blogs, "frontpagers" are super-users who can edit the front page, manage the site appearance, and user accounts. For the sake of transparency, here is a collection of loose guidelines followed by European Tribune's frontpagers (whose actualised list you'll find on the front page: in the right-hand column, in the bottom box titled "Blogroll").


The page is linked up with the appropiate sections of the FAQ and the NUG.

Actually, I did this one month ago, but thought I should wait with a meta diary until the Stop Blair frenzy subsides.

While I describe all major duties of us frontpagers, the focus of the page is on what affects the community most directly, when FPs do community policing.

What do you think of the current text and its contents, what would you have differently, do you miss something?

Login
. Make a new account
. Reset password

Display:
So, what do you think?

I note I'll be off-line during the day, but back in the evening.

*Traitor*, n.
A benighted individual who perceives an illusory distinction between serving his nation and abetting the criminals who govern it.

by DoDo on Sun Mar 2nd, 2008 at 03:42:17 AM EST
I completely forgot about this thread. Shall read & think about your comments this evening.

*Traitor*, n.
A benighted individual who perceives an illusory distinction between serving his nation and abetting the criminals who govern it.
by DoDo on Mon Mar 17th, 2008 at 11:51:30 AM EST
[ Parent ]
Nothing's perfect, but I for one am damn thankful for the time and attention put in by the FPers.  I would love to have more time for more effort here, but i don't.  If it wasn't for the FPers, this site wouldn't be working, though it's also true that the level of comment from the rest of us is a strong part of why this site satisfies.

Skennah Kowa
by Crazy Horse on Sun Mar 2nd, 2008 at 06:42:28 AM EST
Thank you for the long, procedural work, DoDo!  I withdrew my request because I know rules and regs never cover all human possibility and they have to be updated continuously, so we have to run the risk and hope communication happens.  Also, because I wouldn´t want to write it.  

ET continues to be a wonder of how well it can work with such diversity of people, people moments and views, thanks to the sincerity of all members and their desire to maintain a respectful level of discourse.  

Suggestions beyond duties:
-A goal to let no member go because of disagreement.
-Having FP votes who are not taking part in the diary in question:  No hat switching.
-Negotiation instead of policing, although the tools are very practical.

And definitely, infinite patience, objectivity, wisdom, absolute fairness, 20/20 foresight,...

_Our knowledge has surpassed our wisdom. --Charu Saxena._

by metavision on Sun Mar 2nd, 2008 at 01:09:46 PM EST
I would support this comment and add that a little due process can help to resolve disputes when they get heated and personal.  The roles of Judge, jury, police witness, prosecuting and defense counsels are clearly distinguished in courts of law for very good reasons.  They shouldn't become blurred even when a more restorative/community/cooperative/negotiated/mediated or arbitrated model of justice is being pursued.

Presumably 99% of disputes can be resolved without needing to go that far, but everybody in a dispute has rights and it is important that mechanisms are in place to ensure these are respected - especially if ET is to grow bigger and more diverse and less of a cosy club where everyone (almost) knows each other.

At a minimum I would suggest that a front pager not involved in the dispute should be asked to arbitrate/mediate, and it should be clear that s/he is there not as a representative of frontpagers in general, but as an independent adjudicator.  Some one accused of infringing the rules could also be given the right to request that a front pager of their choice act as their advocate/defense counsel.  The process of establishing the facts of what happened should come before sentence is passed etc., and it should be clear who is responsible for making the final decision as to what the appropriate sanction might be.

Lets face it:  Rows are inevitable amongst any spirited, committed, and opinionated group of people and the internet can be a very nasty place.  Generally speaking a very good job is being done here of keeping things civil, and front pagers have enough to be doing without getting dragged into personalised disputes.

Due process is about de-persoanlising, and de-emotionalising a row, about diffusing it before things are done and said which make matters worse. If the process is good then everybody can get on with their business and move on.  If it is bad, disputes simmer, bad feelings linger, and people leave.  

ET should be trying to set an example of how disputes can and should be resolved in the public space as well.  The more clearly outlined rules of engagement as written by DoDo are a good start.  metavision:

And definitely, infinite patience, objectivity, wisdom, absolute fairness, 20/20 foresight,...
 is a very tough ask.  In practice no one is perfect but a transparent and fair process can go a long way towards making sure that no one is hurt when things do get out of hand.  

In my experience voluntary organisations are the worst for disputes which seem to come out of nowhere, and often, on closer examination turn out to have been of very little substance and a very large amount of misunderstanding and mishandling along the way.  A short statement of user rights, as well as responsibilities may be the best way of codifying this.

E.g. A user accused of infringing the rules has a right to their good name, the presumption of innocence until proven otherwise, to be represented by an advocate of their choice, and to a clear and transparent process as to how any adjudication is arrived at.  

Every employer has to abide by similar principles and show they have appropriate policies and processes in place, and the law is no less onerous on voluntary organisations.  If ET becomes a very influential body the day may come when very unsympathetic people may try to sabotage it - and with threats of legal injunctions etc. if their "rights" have been violated.  I have been there with a voluntary organisation, and it is not a pretty place to be.  If the matter does come to court the original rights and wrongs often become incidental and it is all about whether due process and natural justice was observed.

I sincerely hope ET never gets into that sort of bother, but a very good first line of defense is to be able to demonstrate that you have a transparent and fair internal dispute resolution in place.  Lest anyone here think this is a way over the top let me assure you that it can be very simple to implement and can save you a whole lot of trouble in the long run.

"It's a mystery to me - the game commences, For the usual fee - plus expenses, Confidential information - it's in my diary..."

by Frank Schnittger (mail Frankschnittger at hot dotty communists) on Sun Mar 2nd, 2008 at 05:58:25 PM EST
[ Parent ]
You don't think due process is covered by the requirement of unanimity among the FPs whenever a sanction is undertaken?

One could, of course, demand that one of the demanded two FPs who are for a sanction is not involved in the dispute. That would be a fairly simple criterion, and not too bureaucratic either.

- Jake

"It seems to an outsider that Americans have a deep distrust of their government. Frankly, I don't blame them. I don't trust [their] government either."

by JakeS (JangoSierra 'at' gmail 'dot' com) on Wed Mar 5th, 2008 at 09:21:19 PM EST
[ Parent ]
Unanimity/non involvement in dispute can certainly speak to the fairness of the judgment process but the key part of due process which is missing is the right of the accused to representation and to be clear as to the process by which judgment is arrived at.

"It's a mystery to me - the game commences, For the usual fee - plus expenses, Confidential information - it's in my diary..."
by Frank Schnittger (mail Frankschnittger at hot dotty communists) on Wed Mar 12th, 2008 at 07:11:14 AM EST
[ Parent ]
It all looks okay to me.  I think it is important that I have the right to delete the content of a diary I write (not the comments.)  There are various reasons why a person might wish to delete what they have written--for me, a person who writes a diary is the owner of the words (yes, I know the words can be copied and pasted but it's the principal I'm after here) so I think they have a right to remove them.

All that to say, I would add a brief section something like this:

Sometimes users may feel strongly offended by a discussion on ET, or have second thoughts about posting a diary after a controversy developed in its comment threads. It has happened that in the heat of anger, a user has deleted his/her own diary.

However, by deleting a diary, the diarist doesn't just delete her/his own content: the comments of the diary will be lost, too. To prevent the deletion of more diaries along with the respective comment threads, any frontpager at hand can intervene to withdraw that diarist's right to delete own diaries. This measure only intends to protect others' comments, no negative repercussions follow to the diary-deleting user.

Please note that you are still free to delete the content of a diary you have written (you cannot delete the diary as an object, but you can delete your content.)  To do this, simply open the diary in Edit mode and remove the text you wish to delete.  For this to work you have to leave at least one mark of content--a full stop will do, or a picture, but something needs to exist in the diary for the diary to function.

For the record, thus far there have been only two users who had to be stopped deleting own diaries.

Only better written, of course.  Does anyone have any issues with this?  I deleted my own content in this diary and think that if the contents of the diary were worthy of [insert choice noun here--scorn, ridicule, veneration--maybe the writer wrote the world's best poem then decided to delete it] then this should be clear from the comments.

I'm not sure how quotes from the diary in the comments works--I'm assuming that's fair enough as long as the quotes came before the diary entry was removed (heat of the moment and all that!)  I know it may render some comments less intelligible but the internet is a large place and I can't see that one person's (removed) words at ET can take the status of Holy Writ.

Hope that makes sense!

Don't fight forces, use them R. Buckminster Fuller.

by rg (leopold dot lepster at google mail dot com) on Sun Mar 2nd, 2008 at 04:31:07 PM EST
rg:
It all looks okay to me.  I think it is important that I have the right to delete the content of a diary I write (not the comments.)  There are various reasons why a person might wish to delete what they have written--for me, a person who writes a diary is the owner of the words (yes, I know the words can be copied and pasted but it's the principal I'm after here) so I think they have a right to remove them.
A diary can always be set (by an admin if needed) to Never display, which doesn't delete the comments.

We have met the enemy, and he is us — Pogo
by Migeru (migeru at eurotrib dot com) on Sun Mar 2nd, 2008 at 06:38:56 PM EST
[ Parent ]
Does that let you find the comments though? if the diary doesn't display, how do you get to find the comments attatched to it?

As we journey through life, we should keep an iron grip, to the very end, on the capacity for silliness. It preserves the soul from dessication.
by ceebs (bunchofwankers (at) gmail (dot) com) on Sun Mar 2nd, 2008 at 07:16:03 PM EST
[ Parent ]
Through the search facility, and through people's own comment lists.

We have met the enemy, and he is us — Pogo
by Migeru (migeru at eurotrib dot com) on Mon Mar 3rd, 2008 at 05:58:28 AM EST
[ Parent ]
So fine if you know they're there. but if you've been away for a couple of days you won't search for things you dont know they're there

As we journey through life, we should keep an iron grip, to the very end, on the capacity for silliness. It preserves the soul from dessication.
by ceebs (bunchofwankers (at) gmail (dot) com) on Mon Mar 3rd, 2008 at 06:25:07 AM EST
[ Parent ]


Display:
Go to: [ European Tribune Homepage : Top of page : Top of comments ]