I once wrote to Google about a similar problem. There was a long delay in the response I received from them, but once they got around to it, they did address my complaint. This could be a simple case of worker bees trying to keep up with the internet, or it could go far beyond that. I was reading a regular news source off Google News, and it was dropped. I wrote to ask why. It took them two weeks to address my concerns, but it was put back on eventually.