Thanks for your support and comments, Alexandra. In fact, it doesn't seem to me that we have to capture the attention of people with the first words. (I don't mean send them to sleep, but...) This is an open letter of complaint addressed to two commissioners, one of whom is responsible for implementing better practice in EU communication. That fact alone should ensure there'll be a reading and a response. (I.e. one lot will have to refer to the other over it, which means they'll have to look at it and decide what their attitude will be).

However, that doesn't guarantee anything as to concrete results. Frankly, I don't expect any. The point is to be on record as having protested about the appalling quality of the consultation, and to be able to refer back and say that this electronic questionnaire is not valid as an opinion-gathering mechanism (as you correctly read in the letter).