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Without pointing fingers, I've been surprised since that the train company had so little to no outreach to passengers on possible trauma. Nor did I get the impression that there was a ready-made script for the passengers transported away from the scene - hundreds of people were dumped on a deserted train station, all connecting trains had left, not announcements or supervision were made, it took another hour (3 hours after the incident) before an alternative shuttle was arranged. For a company that deals with hundreds of suicides per year, it all took me as surprising, in retrospect.
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